Artcycle

How long will it take to receive my order?

We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 3 to 5 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.

What types of payments do you accept?

We accept all major credit cards including American Express, Visa, Discover and Mastercard. We accept Paypal and Amazon Pay. We also offer installment payments through Klarna on orders with a minimum of $35.

What is Klarna?

Klarna is a service that allows you to split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. You'll be able to select this method at checkout.

Can I edit or cancel an order after it has been placed?

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please call us as quickly as possible at (888) 356-1538.

Do you offer gift packaging?

At Artcycle, we believe the jewellery is just one part of the story. That’s why every order is delivered in a ready-to-give gift box with a unique essence card inspired by that particular design. This beautiful 3.25”x3.25” card is thoughtfully worded and lovingly created to illustrate the sentiment behind the specific Artcycle piece you have selected. Store it as a keepsake in your signature presentation box, or display it anywhere you need encouragement or inspiration.

When will my credit card be charged?

Credit cards are charged at the time of order processing.

Can I ship to multiple addresses?

At this time, we cannot ship to multiple addresses in one order. Please place separate orders on lucadanni.com to ship to different addresses. If you need assistance, please call Customer Service at (888) 356-1538.

Do you offer e-gift cards?

Yes, we offer e-gift cards that are sent to the recipient by email. E-gift cards have no additional processing fees. E-gift cards are available in amounts of $35 - $250 and are redeemable only on lucadanni.com.

Can I turn off Facebook Messenger alerts?

To stop receiving Facebook Messenger alerts, please reach out to us via email at customerservice@lucadanni.com or by phone at (888) 356-1538.

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